*Delivery in NYC follows its own policy. Please visit H fresh Order / Delivery Info
You may return new, unopened items within 14 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. Products that have been used will be refused and returned to sender at the sender's expense. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges. Additional guidelines are also noted below.
Items that are not refundable:
- Items more than 14 days after delivery
- Refrigerated Items
- Fresh Items (Fruits)
- Flowers
- Items that has signs of use
- Damaged or Defective Items (If the original item is damaged or defective, or if an incorrect item was shipped, you may receive credit for these items)
*If the package returns to us due to your absence, there will be a charge of $11.98 for the return fee. Also, we discard the refrigerated or frozen food and any amount of the refrigerated or frozen products will not be refunded.